Best Instructions: Terminal Services Licensing Problems After Upgrade to Release Version of Windows 2000


Summary: After you upgrade an existing installation of a prerelease version of Windows 2000 to the release version of Windows 2000, the following problems may occur:

  • Terminal Services clients are unable to connect.
  • Terminal Services Licensing Client Access License codes may not install and may return the error message "Invalid Serial #."



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    Method for Advanced Users


    To resolve this issue:


  • Ensure that Terminal Services are installed on any server being configured as a terminal server.
  • Ensure that Terminal Services Licensing is installed on any server being configured as a license server.
  • Discard any pre-release Terminal Services license codes.
  • In the Component Services administration tool, click Local Services, and then click Terminal Services Licensing. Stop the service. Start the Component Wizard, and then click to clear the Terminal Service Licensing check box to remove the service. Finish the Component Wizard to let the changes take effect. Start the Component Wizard again, and then click to select the Terminal Service Licensing check box to install the service with the release code. Finish the Component Wizard to let changes take effect.
  • Obtain and install all required retail version client licenses (Terminal Services Client Access licenses and Terminal Services Internet Connector licenses).
  • Ensure License Service servers and Terminal Services servers are using the final release version of Windows 2000.
  • NOTE: If you need to maintain a pre-release version of Windows 2000 Terminal Services, you should create a separate environment using the appropriate versions of Terminal Services and License Server services.

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